Rackwave sends automated email notifications to keep you informed about billing events, subscription changes, support ticket activity, and platform-level alerts. This article explains every notification type, how to manage your preferences, and how to add or remove notification recipients.
Types of Notifications Sent by Rackwave
| Category | Notification | Trigger | Can Disable? |
|---|---|---|---|
| Billing | Invoice created | New invoice generated for any subscription | No — mandatory |
| Invoice overdue | Invoice passes due date unpaid | No — mandatory | |
| Payment received | Invoice marked as paid | No — mandatory | |
| Payment failed | Auto-payment attempt fails | No — mandatory | |
| Subscriptions | Trial activated | New free trial starts | Yes |
| Trial expiring soon | 3 days before trial expiry | Yes | |
| Subscription suspended | Service paused due to non-payment or admin action | No — mandatory | |
| Subscription reactivated | Suspended service restored | Yes | |
| Support | Ticket opened | You submit a new support ticket | Yes |
| Ticket reply received | Support staff adds a reply to your ticket | Yes | |
| Ticket closed | Your support ticket is resolved and closed | Yes | |
| Platform | New announcement | Rackwave publishes a new platform announcement | Yes |
| Scheduled maintenance | Advance notice of upcoming maintenance windows | Yes |
Mandatory notifications: Billing and account-critical notifications (invoice, overdue, suspended) cannot be disabled. These are essential for maintaining account compliance and cannot be turned off.
How to Manage Notification Preferences
- Log in to your Rackwave client portal.
- Click your name or avatar in the top-right corner.
- Select My Account → Notification Preferences (or similar label in the left sidebar).
- You will see a list of all notification categories with toggle switches.
- Enable or disable each notification type using the toggle.
- Click Save Preferences.
Adding Additional Notification Recipients
By default, all notifications are sent to your registered email address. You can add additional recipients — for example, your accounts team for billing notifications or a technical lead for subscription alerts:
- Go to My Account → Contacts or Additional Contacts.
- Click Add Contact.
- Enter the name and email address of the additional recipient.
- Select which notification categories this contact should receive.
- Click Save.
This is particularly useful for:
- Finance teams — receive invoice and payment notifications without needing portal access.
- Technical leads — receive subscription and platform alert notifications.
- Management — receive high-level billing summaries only.
Notification Email Format
All Rackwave notification emails follow a consistent format:
- From: A Rackwave no-reply address (do not reply directly to these emails).
- Subject: Clear, descriptive subject line (e.g. Invoice #47 — Payment Received).
- Content: Event summary, relevant action buttons (e.g. View Invoice, Access Platform), and a link to the portal.
- Footer: Notification management link to update your preferences.
Notifications Not Arriving?
- Check your spam or junk folder — add the Rackwave sender domain to your email whitelist.
- Verify your registered email address is correct under Profile Settings.
- Check whether your email provider is blocking external senders.
- If you use a corporate email gateway, ask your IT team to whitelist the Rackwave sending domain.
- Contact support if the issue persists — include your registered email and the notification type you are not receiving.