Your profile picture (avatar) appears in the top-right corner of the Rackwave portal navigation bar and on support tickets. Adding a picture helps your team and support staff identify accounts at a glance, especially in multi-user portal environments.
Steps to Upload a Profile Picture
- Log in to your Rackwave client portal.
- Click your name or avatar in the top-right corner of the navigation bar.
- Select My Account or Profile Settings.
- Scroll to the Profile Picture section at the top of the page.
- Click Upload Picture or click directly on the current avatar placeholder.
- A file picker opens — select an image from your device.
- If a cropping tool appears, adjust the crop area to frame your image correctly, then confirm.
- Click Save Changes.
- Your new profile picture appears immediately in the navigation bar.
Image Requirements
| Requirement | Details |
|---|---|
| Supported formats | JPG / JPEG, PNG, GIF (static only — animated GIFs are not supported) |
| Maximum file size | 2 MB |
| Recommended dimensions | 200 × 200 px or larger (square images work best) |
| Aspect ratio | Square (1:1) — non-square images are cropped to fit a circular display |
| Minimum dimensions | 80 × 80 px |
| Transparency | PNG with transparent background is supported; the transparent area renders as white |
Best practice: Use a square headshot, company logo, or team avatar of at least 400 × 400 px for the sharpest display across all screen densities. Images are stored at the portal level and displayed as a circular crop in the navigation header.
How to Remove or Replace Your Profile Picture
To replace: Follow the upload steps above — uploading a new image automatically replaces the existing one.
To remove:
- Go to My Account → Profile Settings.
- Click the Remove or Delete Picture link below your current avatar.
- Confirm the removal.
- Your avatar reverts to a default placeholder showing your initials.
Where Your Profile Picture Appears
- Portal navigation bar — top-right corner of every page in the Rackwave portal.
- Support tickets — next to your messages in ticket threads.
- Team member list — visible to portal administrators viewing the staff/contacts list.
Troubleshooting
| Issue | Fix |
|---|---|
| Upload button does nothing | Ensure JavaScript is enabled and your browser is not blocking file picker dialogs |
| Image upload fails with an error | Check the file size (must be under 2 MB) and format (JPG or PNG only) |
| Image appears blurry | Use a higher resolution source image — at least 400 × 400 px |
| Old picture still showing after update | Hard refresh the page (Ctrl+Shift+R or Cmd+Shift+R) to clear the browser cache |