This article explains the difference between deactivating and deleting your Rackwave account, what happens to your active subscriptions and data in each scenario, and the steps to take before proceeding.
Important: Account deletion is permanent and irreversible. All associated data — emails logs, message history, SMTP accounts, domain configurations, API keys, and invoices — will be permanently erased after the grace period. Please read this article carefully before proceeding.
Deactivation vs Deletion — Key Differences
| Deactivation | Deletion | |
|---|---|---|
| What it does | Temporarily suspends your ability to log in | Permanently removes your account and all associated data |
| Reversible? | Yes — contact support to reactivate | No — cannot be undone after grace period |
| Data retained? | Yes — all data preserved | No — all data erased after grace period |
| Active subscriptions | Suspended; billing paused | Cancelled immediately; no refunds for unused period |
| Invoices accessible? | Yes | No — export before deletion |
| Email address reusable? | No — still registered to your account | Yes — after deletion is complete |
Before You Deactivate or Delete
Complete the following checklist before taking either action:
- Cancel active subscriptions — ensure no paid subscriptions are on auto-renewal to avoid unexpected charges.
- Settle outstanding invoices — pay any unpaid invoices to avoid debt records or collection activity.
- Export your data — download delivery logs, message history, contact lists, and invoice PDFs from MigoSMTP and Telnxo before proceeding.
- Revoke API keys — any applications using your API keys will stop working immediately. Update them to a different provider first.
- Update DNS records — if you have SPF, DKIM, or BIMI records pointing to MigoSMTP, remove them from your DNS after cancelling.
- Update SMTP credentials — any apps or servers using MigoSMTP SMTP will fail after account closure. Reconfigure them before proceeding.
- Notify your team — inform any staff members who have access to your Rackwave portal that it will be closing.
How to Request Account Deactivation
Self-service deactivation is not available directly from the portal settings. To deactivate your account:
- Go to the Support section in your Rackwave portal.
- Open a new support ticket with the subject: Account Deactivation Request.
- Include your registered email address and the reason for deactivation.
- The support team will deactivate your account within 1 business day.
How to Request Account Deletion
Account deletion is processed by the Rackwave support team following identity verification:
- Ensure all pre-deletion checklist items above are completed.
- Open a support ticket with the subject: Account Deletion Request — Permanent.
- State clearly that you understand deletion is irreversible and confirm your registered email address and company name.
- Support will verify your identity and confirm the deletion request via email.
- A 30-day grace period begins from the confirmation date. During this period you can cancel the deletion request by contacting support.
- After 30 days, all account data is permanently and irreversibly deleted from all Rackwave systems.
GDPR / Data deletion requests: If you are requesting deletion under GDPR or another data protection regulation, please state this explicitly in your ticket. Rackwave will process the request in compliance with applicable data protection law and provide written confirmation of deletion.
What Happens to Each Data Type on Deletion
| Data Type | What Happens |
|---|---|
| Account profile & login credentials | Permanently deleted after grace period |
| Invoice & billing history | Retained for 7 years for legal/tax compliance, then deleted |
| Email delivery logs (MigoSMTP) | Permanently deleted after grace period |
| SMTP accounts & credentials | Permanently deleted — sending ceases immediately on deletion |
| Domain & DNS configurations | Removed from MigoSMTP — your DNS records on your registrar are unaffected |
| SMS & voice logs (Telnxo) | Permanently deleted after grace period |
| Support tickets | Anonymised after deletion — ticket content retained for internal audit |
| API keys | Immediately revoked on deletion initiation |