The Rackwave portal supports multiple users under a single account — letting your team members access the portal, manage subscriptions, raise support tickets, and view invoices ...
Search Knowledge Base Articles
Find answers, guides, and documentation
Team & User Management
5 articles-
How to Invite a Team Member
-
Understanding Roles & Permissions
Rackwave uses a role-based access control (RBAC) system to ensure each team member only has access to the features and data relevant to their responsibilities. This article defi...
-
How to Remove a Team Member
Removing a team member from your Rackwave portal revokes their login access immediately. This article covers permanent removal, temporary deactivation, what happens to their ass...
-
Managing Staff Access to Platforms
When you add team members to your Rackwave account, you can control which platform dashboards (MigoSMTP, Telnxo) they can access via SSO and what they can do once inside. This a...
-
Transferring Account Ownership
The Account Owner role carries the highest level of access on the Rackwave platform — including exclusive control over billing, payments, account deletion, and ownership transfe...