The Rackwave portal supports multiple users under a single account — letting your team members access the portal, manage subscriptions, raise support tickets, and view invoices based on their assigned role. This article walks through the complete process of inviting, managing, and removing team members.
Who can invite team members? Only the Account Owner and users with the Admin role can invite new team members. Standard users do not have access to team management settings.
Steps to Invite a Team Member
- Log in to the Rackwave portal as the account owner or an admin.
- Click your name or avatar in the top-right corner.
- Select My Account → Contacts or navigate to Team Members in the settings sidebar.
- Click Invite Member or Add Contact.
- Fill in the invitation form:
| Field | Description | Required |
|---|---|---|
| First Name | The team member's first name | Yes |
| Last Name | The team member's last name | Yes |
| Email Address | Their work email — used for login and notifications | Yes |
| Phone Number | Contact number with country code | Optional |
| Role | The permission level to assign — see roles guide | Yes |
- Click Send Invitation.
- An invitation email is sent to the team member's email address with a link to set their password and access the portal.
What the Invitation Email Contains
- A welcome message introducing them to the Rackwave portal under your company account.
- Their assigned email address (login ID).
- A Set Password button linking to the account setup page.
- The invitation link is valid for 48 hours. After that it expires and you will need to resend the invitation.
Invitation Status Tracking
From the Team Members page you can see the status of all invitations:
| Status | Meaning | Action Available |
|---|---|---|
| Pending | Invitation sent but not yet accepted | Resend invitation, Cancel invitation |
| Active | Team member has accepted and set up their account | Edit role, Remove member |
| Expired | Invitation link expired before being used | Resend invitation |
| Inactive | Member account has been deactivated by an admin | Reactivate, Remove |
Resending an Invitation
- Go to Team Members.
- Find the member with Pending or Expired status.
- Click Resend Invitation at the right end of their row.
- A new invitation email is dispatched with a fresh 48-hour link.
Removing a Team Member
- Go to Team Members.
- Locate the member you want to remove.
- Click Remove or the delete icon at the right end of their row.
- Confirm the removal.
Removing a member immediately revokes their portal access. Their historical activity (ticket replies, log actions) is retained under their name for audit purposes but they can no longer log in.
Frequently Asked Questions
| Can a team member access the platform dashboards (MigoSMTP, Telnxo)? |
| Yes, if they are assigned a role that includes platform access. Admins can access all platforms under the account. Standard users may have restricted access depending on their role configuration. |
| Can a team member view invoices? |
| This depends on their assigned role. Admin-level users can view and download invoices. Standard users typically cannot see billing information unless explicitly granted permission. |
| How many team members can I add? |
| The number of team member seats available depends on your plan. Contact support if you need to increase the limit for your account. |
| Can team members change account billing settings? |
| Only the Account Owner can change billing settings, payment methods, and subscription plans. Admin users have read access to billing but cannot make payment changes. |