Removing a team member from your Rackwave portal revokes their login access immediately. This article covers permanent removal, temporary deactivation, what happens to their associated data, and how to handle off-boarding cleanly.
Who can remove team members? Only the Account Owner and users with the Admin role can remove team members. This action cannot be performed by Standard Users, Billing Contacts, or Read Only users.
Permanent Removal vs Temporary Deactivation
| Permanent Removal | Temporary Deactivation | |
|---|---|---|
| Portal access | Revoked permanently | Suspended until reactivated |
| Reversible? | No — must re-invite as a new member | Yes — reactivate at any time |
| Their tickets & history | Retained; attributed to their name | Fully preserved |
| Platform SSO access | Revoked immediately | Revoked until reactivated |
| Email address reusable? | Yes — can be re-invited under same or different name | No — still registered to deactivated member |
| Best for | Permanent departures, contractors, ex-employees | Temporary leave, account review, role reassignment |
Pre-Removal Checklist
Before removing a team member, complete the following steps to ensure a smooth off-boarding:
- Reassign open support tickets — transfer any open tickets raised by this member to another team member or close them if resolved.
- Review platform access — if this member had direct access to MigoSMTP or Telnxo, check whether any API keys, templates, or campaigns were created under their workspace session and document them.
- Revoke shared credentials — if this member knew any shared SMTP passwords or API keys, rotate those credentials immediately after removal.
- Update internal systems — notify any internal tools or integrations that used this person's Rackwave credentials.
How to Permanently Remove a Team Member
- Log in to the Rackwave portal as the Account Owner or an Admin.
- Click your name or avatar → My Account → Team Members.
- Find the team member you want to remove.
- Click the Remove button or the delete icon at the right end of their row.
- A confirmation prompt appears: "Are you sure you want to remove [name]? This will immediately revoke their access."
- Click Confirm Remove.
Access is revoked instantly. If the removed member is currently logged in, their session will be invalidated on their next action or page load.
How to Temporarily Deactivate a Team Member
- Go to Team Members.
- Click on the team member's name to open their profile.
- Click Deactivate Account or toggle the Active status switch to off.
- Confirm the deactivation.
- Their status changes to Inactive.
How to Reactivate a Deactivated Member
- Go to Team Members.
- Find the member with Inactive status.
- Click Reactivate.
- Their access is restored immediately with their previous role and permissions intact.
What Happens to Their Data After Removal
| Data Type | What Happens |
|---|---|
| Support tickets they raised | Retained and attributed to their name; accessible to Owners and Admins |
| Ticket replies they wrote | Retained; displayed under their name with an Inactive indicator |
| Activity log entries | Retained for audit purposes; cannot be deleted |
| Platform actions (MigoSMTP / Telnxo) | Platform-level logs are separate and governed by the platform's own retention policy |
| Their login credentials | Invalidated permanently; they cannot log in with those credentials |
Frequently Asked Questions
| Can I remove the Account Owner? |
| No. The Account Owner cannot be removed by anyone including other Admins. To remove the current owner, the owner must first transfer ownership to another member, after which the previous owner becomes an Admin and can then be removed. |
| Can a removed member still access MigoSMTP or Telnxo directly? |
| SSO access is revoked immediately on removal. However, if the member had previously set a direct password on the platform (not via SSO), that access must be revoked separately within each platform's user management settings. |
| Can I re-invite a previously removed member? |
| Yes. After permanent removal, their email address becomes available again. You can re-invite them as a fresh team member and they will need to set a new password. |