Rackwave uses a role-based access control (RBAC) system to ensure each team member only has access to the features and data relevant to their responsibilities. This article defines each role, lists the permissions it carries, and explains how to assign or change roles.
Available Roles
| Role | Who It Is For | Assignable By |
|---|---|---|
| Owner | The person who created the Rackwave account — full, unrestricted access | System-assigned on registration; transferable to one other user |
| Admin | Senior team members who manage subscriptions, platforms, and team | Owner only |
| Standard User | Day-to-day operators who access platforms and raise support tickets | Owner or Admin |
| Billing Contact | Finance team members who need invoice and payment access only | Owner or Admin |
| Read Only | Auditors or observers who need visibility without the ability to make changes | Owner or Admin |
Full Permissions Matrix
| Permission | Owner | Admin | Standard | Billing | Read Only |
|---|---|---|---|---|---|
| Dashboard — view | ✓ | ✓ | ✓ | ✓ | ✓ |
| Access platform via SSO | ✓ | ✓ | ✓ | ✗ | ✓ |
| View invoices | ✓ | ✓ | ✗ | ✓ | ✓ |
| Download invoices | ✓ | ✓ | ✗ | ✓ | ✗ |
| Make payments | ✓ | ✗ | ✗ | ✗ | ✗ |
| Upgrade / downgrade plans | ✓ | ✓ | ✗ | ✗ | ✗ |
| Open support tickets | ✓ | ✓ | ✓ | ✓ | ✗ |
| View all team tickets | ✓ | ✓ | ✗ | ✗ | ✓ |
| Invite team members | ✓ | ✓ | ✗ | ✗ | ✗ |
| Remove team members | ✓ | ✓ | ✗ | ✗ | ✗ |
| Edit profile settings | ✓ | ✓ | ✓ | ✓ | ✗ |
| Cancel / delete account | ✓ | ✗ | ✗ | ✗ | ✗ |
| Transfer account ownership | ✓ | ✗ | ✗ | ✗ | ✗ |
How to Change a Team Member's Role
- Log in as the Account Owner or an Admin.
- Go to Team Members in your account settings.
- Find the team member whose role you want to change.
- Click the Edit icon or their name to open their profile.
- Select the new role from the Role dropdown.
- Click Save.
- The new permissions take effect immediately on their next page load or login.
Downgrading a role: If you reduce a team member's role (e.g. from Admin to Standard), their active session will have reduced permissions on their next page load. Any actions they are currently performing will not be interrupted mid-task.
Transferring Account Ownership
The Account Owner role can be transferred to another existing team member. This is a one-way, irreversible action unless the new owner transfers it back:
- Go to Team Members.
- Click on the team member you wish to make the new Owner.
- Select Transfer Ownership from their profile options.
- Confirm the transfer — you will be downgraded to Admin immediately.