This article walks you through every section of the Rackwave client dashboard so you know exactly where everything is from your very first login. The dashboard is your central hub for managing subscriptions, accessing platforms, viewing invoices, and reaching support.
Logging In
- Navigate to your Rackwave client portal URL.
- Enter your registered email address and password.
- Click Login. You will land on the main client dashboard.
First time? Make sure you have verified your email address before attempting to log in. Check your inbox for a verification email from Rackwave and click the link inside it.
Dashboard Overview
The dashboard is divided into the following main areas:
| Area | Location | What It Does |
|---|---|---|
| Top Navigation Bar | Top of every page | Access notifications, profile settings, and logout |
| Left Sidebar | Left side, always visible | Main navigation — Home, Services, Invoices, Support, etc. |
| Platform Cards | Centre of dashboard | Your active and available platform subscriptions |
| Announcements | Top of content area | Important notices, maintenance windows, new features |
| Quick Stats | Centre of dashboard | High-level overview of your active services and invoices |
Left Sidebar — Navigation Menu
The left sidebar contains all primary navigation links. Here is what each section gives you access to:
| Menu Item | What You Can Do |
|---|---|
| Home | Return to the main dashboard at any time |
| Services | View all active and trial subscriptions, access platform dashboards via SSO |
| Invoices | View, download, and pay invoices; check payment history |
| Support / Tickets | Open a new support ticket, view existing tickets and responses |
| Knowledge Base | Browse documentation articles for all platforms |
| Announcements | View all platform-wide announcements and updates |
| Profile / Account | Update personal details, change password, manage security settings |
Platform Cards — Your Services
The platform cards in the centre of the dashboard show every service you have access to. Each card displays:
- Platform name and logo — e.g. MigoSMTP, Telnxo.
- Status badge — Active, Trial, Suspended, or Expired.
- Plan name — the plan you are currently subscribed to.
- Expiry or renewal date — when your trial or subscription period ends.
- Access button — clicking this logs you in to the platform via SSO instantly.
SSO — Single Sign-On: You never need a separate password for each platform. Clicking Access Platform authenticates you automatically and opens the platform in a new tab.
Top Navigation Bar
The top bar contains the following elements from left to right:
- Menu toggle — collapses or expands the left sidebar on smaller screens.
- Search bar — search across invoices, tickets, and knowledge base articles.
- Notifications bell — alerts for new invoices, ticket replies, and system messages.
- Profile menu — quick access to your account settings and logout option.
Status Indicators
Service status badges use a consistent colour system across the dashboard:
| Badge | Meaning | Can Access Platform? |
|---|---|---|
| Active | Paid subscription is live and within its billing period | Yes |
| Trial | Free trial is active and within the trial window | Yes |
| Suspended | Service is temporarily paused (usually due to an overdue invoice) | No |
| Expired | Trial or subscription period has ended | No — upgrade required |
| Cancelled | Subscription has been manually cancelled | No |