Telnxo is accessed directly from your Rackwave client dashboard using Single Sign-On (SSO). No separate login is required — your Rackwave session automatically authenticates you into your dedicated Telnxo workspace.
Prerequisites
- An active Rackwave account (registered and email-verified).
- An active or trial Telnxo subscription. If you have not yet started your trial, contact support or navigate to the Services section of your Rackwave dashboard.
Step-by-Step Access Guide
- Log in to your Rackwave client portal.
- From the main dashboard, locate your Telnxo service card. It shows the platform name, your current plan, and subscription status.
- Confirm the status badge shows Active or Trial.
- Click the Access Platform button on the card.
- A new browser tab opens and you are automatically logged in to your Telnxo dashboard at
app.telnxo.com.
How SSO works: Rackwave generates a unique, single-use SSO token when you click Access Platform. This token is passed to Telnxo which validates it server-side and logs you into your workspace. The token is valid for a short window and is invalidated immediately after use — it cannot be intercepted or reused.
What You See on First Access
On your first Telnxo login your workspace is newly provisioned. The dashboard will show:
- 0 messages sent today — no activity yet across SMS, Voice, or WhatsApp.
- 0% delivery rate — no data available until first messages are sent.
- Delivery score: Poor — this is the default starting state; it improves as you send successfully.
- No API keys created — you will need to generate at least one API key before using the API.
- Trial plan details — your trial plan name, expiry date, and current usage shown in the Plan Details panel.
- Balance: $0.00 — your wallet balance; top-up required to send paid messages beyond trial credits.
Channel Activation After First Login
Unlike MigoSMTP, Telnxo supports multiple channels — SMS, Voice, and WhatsApp. Each channel may require individual activation steps:
| Channel | Available Immediately? | Additional Setup Required |
|---|---|---|
| SMS | Yes (trial credits available) | Register Sender ID; DLT registration for India |
| Voice | Yes (trial credits available) | Configure caller ID; set up IVR if needed |
| Requires setup first | WABA registration + Meta approval (3–7 business days) |
WhatsApp note: WhatsApp Business API requires a WhatsApp Business Account (WABA) to be approved by Meta before you can send messages. This process takes 3–7 business days. Begin this setup early. See: WhatsApp Business Account Setup.
Accessing Telnxo via the Services Page
You can also reach Telnxo from the Services section:
- Click Services in the Rackwave left sidebar.
- Find your Telnxo subscription row in the list.
- Click Access or Go to Platform at the right end of the row.
Troubleshooting Access Issues
| Issue | Likely Cause | Fix |
|---|---|---|
| Access button is greyed out | Subscription is suspended or trial has expired | Upgrade to a paid plan or contact support |
| SSO link returns an error | Token expired (generated >5 minutes ago) | Return to Rackwave and click Access again |
| New tab opens but shows login form | Browser blocked pop-up or redirected SSO cookie | Allow pop-ups for the Rackwave portal domain |
| No Telnxo card visible on dashboard | No Telnxo subscription exists | Start a free trial from the Services section |
| Trial shows as expired but just activated | Timezone mismatch between Rackwave and Telnxo | Contact support with your service ID number |