Plan expiry occurs when a subscription period ends and is not renewed — either because an invoice was not paid, a trial ended without upgrade, or a subscription was cancelled. This article explains exactly what happens at each stage, how long you have to reactivate, and how to prevent unexpected expiry.
Types of Expiry
| Expiry Type | Cause | Can Be Reversed? |
|---|---|---|
| Trial expiry | 14-day free trial period ended without upgrading to a paid plan | Yes — upgrade at any time within 30 days |
| Invoice non-payment | Renewal invoice generated but not paid within grace period | Yes — pay the outstanding invoice to reactivate |
| Manual cancellation | You or an admin cancelled the subscription before renewal | Yes — subscribe again within data grace period |
| Admin suspension | Rackwave suspended your account (policy violation, fraud review) | Contact support to resolve |
The Expiry Timeline
For invoice non-payment, the expiry follows a predictable escalation path designed to give you multiple opportunities to act before losing access:
| Stage | Timing | What Happens | Your Action |
|---|---|---|---|
| 1 | Invoice generated (Day 0) | Invoice email sent to registered email and billing contacts. Service continues normally. | Pay within 7 days |
| 2 | Invoice overdue (Day 8) | Overdue notice sent by email. Subscription flagged as overdue in portal. Service still active. | Pay immediately to avoid suspension |
| 3 | Final warning (Day 12–14) | Final suspension warning email sent. Access to platform may be limited. | Pay now — suspension imminent |
| 4 | Suspension (Day 15) | Platform access suspended. SSO login blocked. Sending ceases entirely. | Pay outstanding invoice to reactivate |
| 5 | Data grace period (Day 15–45) | All your data — logs, domains, SMTP accounts, templates — preserved. Access still suspended. | Pay to reactivate with full data intact |
| 6 | Data deletion scheduled (Day 45) | If still unpaid, workspace data is scheduled for deletion. Final deletion notice sent. | Contact support urgently if needed |
| 7 | Permanent deletion (Day 75) | All workspace data permanently and irreversibly deleted. | Cannot be reversed |
Act within 45 days: You have a 30-day data grace period after suspension before deletion is scheduled. If you pay and reactivate within this window, all your data is restored instantly — domains, SMTP credentials, templates, message logs, everything.
What Happens to Active Sending During Suspension
| Service | Behaviour After Suspension |
|---|---|
| SMTP sending | SMTP connections are rejected with an authentication error. Emails queued in your app will fail and bounce back to your application. |
| Email API calls | API returns 403 Forbidden or 402 Payment Required. No emails are sent. |
| SMS (Telnxo) | SMS API returns error. Scheduled campaigns are paused, not cancelled — they resume on reactivation. |
| Voice calls (Telnxo) | Outbound calls fail immediately. Inbound call routing may also be affected. |
| Webhooks | Webhook delivery ceases for new events. Previously queued webhook events are not retried after suspension. |
How to Reactivate After Expiry
- Log in to the Rackwave portal.
- Go to Invoices in the left sidebar.
- Find the outstanding invoice marked as Overdue or Unpaid.
- Click Pay Now and complete payment.
- Your subscription is reactivated within minutes of payment confirmation.
- Access your platform via SSO — all your data and settings will be intact.
Preventing Unexpected Expiry
- Add a valid payment method to your account so invoices can be processed automatically.
- Keep your billing email current — invoice notifications go to your registered address and any billing contacts.
- Add a billing contact from your finance team so invoices are seen by the right person promptly.
- Set a calendar reminder for 3 days before your renewal date each month.
- Monitor the Services page — the renewal date is always visible on each service card.
- Switch to yearly billing — annual plans generate one invoice per year, reducing the chance of a missed monthly payment.