All invoices generated by Rackwave are stored in your client portal and can be viewed, downloaded, and shared at any time. This article explains how to access your invoice history, understand invoice statuses, download PDFs, and share invoices with your finance team.
Where to Find Your Invoices
- Log in to the Rackwave client portal.
- Click Invoices in the left sidebar navigation.
- You will see a list of all invoices associated with your account — past and present, across all platform subscriptions.
Invoice List — Columns Explained
| Column | What It Shows |
|---|---|
| Invoice # | Unique sequential invoice number (e.g. INV-00047). Use this when referencing an invoice with support. |
| Date | The date the invoice was generated |
| Due Date | The date by which payment must be received (typically 7 days from invoice date) |
| Description | Platform and plan name the invoice relates to (e.g. MigoSMTP — 30k Email SMTP Server) |
| Amount | Total amount due including any applicable taxes |
| Status | Current payment status — see status table below |
| Actions | View, Download PDF, Pay Now (if unpaid) |
Invoice Status Reference
| Status | Meaning | Action Required |
|---|---|---|
| Unpaid | Invoice generated and sent; awaiting payment before due date | Pay before due date to avoid late fees |
| Paid | Payment received and confirmed | No action needed |
| Overdue | Invoice past its due date; payment not yet received | Pay immediately — service suspension risk |
| Draft | Invoice is being prepared; not yet finalised or sent | Awaiting finalisation by Rackwave |
| Cancelled | Invoice has been voided (e.g. due to plan change or error correction) | No action needed; a replacement invoice may be issued |
| Partially Paid | A partial payment has been applied; a balance remains outstanding | Pay the remaining balance |
How to Download an Invoice as PDF
- Go to Invoices in the portal sidebar.
- Locate the invoice you want to download.
- Click the Download PDF button or the download icon in the Actions column.
- The invoice opens as a PDF in your browser or downloads automatically depending on your browser settings.
- Save or print as needed.
The downloaded PDF is the official invoice document and includes all legally required fields — invoice number, date, due date, company details, line items, tax breakdown, and payment terms.
How to View Invoice Details Online
- Click the invoice number or the View button in the Actions column.
- The full invoice opens in the portal showing all line items, tax details, payment history, and any credit notes applied.
- From this view you can also click Pay Now if the invoice is unpaid.
Filtering and Searching Invoices
Use the filter options at the top of the Invoices list to narrow down your results:
- By status — filter to show only Unpaid, Paid, Overdue, or Cancelled invoices.
- By date range — enter a from and to date to view invoices for a specific period (useful for monthly or quarterly accounting).
- By platform — filter to show invoices for a specific subscription (MigoSMTP or Telnxo).
- Search by invoice number — type an invoice number directly into the search box to jump to a specific invoice.
Sharing Invoices with Your Finance Team
There are two ways to share invoices with colleagues who do not have portal access:
- Download and share the PDF — download the invoice PDF and email it directly to your finance team.
- Add them as a Billing Contact — go to My Account → Team Members and add your finance contact with the Billing Contact role. They will receive invoice emails automatically and can log in to download invoices themselves without accessing platform or subscription settings.
How Long Are Invoices Retained?
All invoices are stored permanently in the Rackwave portal for the lifetime of your account. Even after a subscription ends, invoices remain accessible. If your account is deleted, invoice records are retained for 7 years for tax and legal compliance before permanent deletion.